FAQ'S

  • Q. I received a defective/damaged item, can I get a refund?
  • In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

  • I received a wrong item, how can I return it?
  • In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along within a week.
  • Q. When are ‘Returns’ not possible?
  • There are a few certain scenarios where it is difficult for us to support returns:
  • 1. is used, damaged, or is not in the same condition as you received it
  • 2. Nothing wrong with the order instructions.
  • Q. I have changed my mind; can I return what I have bought?
  • If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 3 days to return them, keeping the below rules in mind:
  • -The item is not on the Non-Returnables list. You can’t return Clearance or Discounted Items clearly marked as non-returnable and displaying a No-Return Policy. Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal can be returned.
  • Q. What if I bought an item from outside UAE through international shipping service offered by p48store.com and I want to return it?
  • In case you bought an item from one of the following countries: Kuwait, Jordan, Lebanon, Oman, or Bahrain through international shipping you will be able to drop the item to the nearest Aramex station and they will handle returning the item back.
  • Q. How long does it take the courier to collect the returned items?
  • Typically, Courier representative will contact you within 3-5 days from the day you requested a return.
  • Q. Can I schedule time with the courier to return an item?
  • At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.
  • Q. How can I receive a refund if I paid by Credit Card?
  • If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement, depending on individual’s bank process.
  • Q. I paid through Cash on Delivery, how will I receive a refund for my item?
  • If you have paid through Cash on Delivery (COD), the money would be refunded to your personal bank account.
  • Q. Can I Replace or Exchange an item rather than a refund?
  • Yes you have the choice to replace or receive a refund.
  • Q. I lost the Original Packing in which I received the item, how can I still return it?
  • We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it.
  • Q. What does it mean by ‘Retail Packaging’ never opened (Sealed & Closed Box)?
  • A brand-new, unused, unopened, undamaged item in its original packaging . Packaging should be the same as when it was delivered to you.
  • Q. Can I return an item through my courier company or personally drop it anywhere?
  • At the moment, the item can be returned to us only though one of our assigned courier services.